You are most likely experiencing a connection issue. You can try the following steps to solve this issue:
- Make sure you have a stable internet connection.
- If you are connected to Wi-Fi, switch to mobile data and vice versa.
- Make sure you are still signed in with your Apple ID.
- Check that purchasing has not been disabled in your iTunes settings.
If none of these work, make sure to contact our Player Support team through the in-game “Settings” menu.